Report an Issue or Get Help
If you have any questions about this recall or need assistance, please fill out the form below and our team will respond within 24 hours.
Recall Details & Affected Products
Review the information below to check if your product is affected by this recall
Affected Product Models
Model Numbers:
- FSC-2024-001
- FSC-2024-002
- FSC-2024-003
Serial Number Range: SN1000000 - SN1999999
Manufacturing Date: January 2024 - March 2024
Safety Concern
A potential safety issue has been identified that may affect the performance and safety of the product. We are taking this matter seriously and have initiated a comprehensive recall to ensure customer safety.
No injuries have been reported to date, but we recommend immediate action if you own an affected unit.
What You Should Do
Step 1: Check your product's serial number against the affected range
Step 2: Stop using the product immediately if it matches the recall criteria
Step 3: Contact our customer support team with your order number and product details
Step 4: We will arrange a free replacement or full refund at your preference
Contact & Support
Customer Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)
Email: support@fsmart.com
Phone: +1-800-FSMART-1
Our team is ready to assist you with the recall process and answer any questions you may have.
Refund & Replacement Policy
We offer two options for affected customers:
Option 1 - Replacement: Receive a new, non-affected unit at no cost with free shipping
Option 2 - Refund: Receive a full refund of your purchase price, including original shipping costs
Processing time: 5-7 business days after we receive your returned unit
Product Safety Recall Notice
Important Safety Information
We are committed to ensuring the safety and satisfaction of our customers. This page provides information about any product recalls that may affect your purchase.
If you have purchased any of the affected products, please review the details below and contact our customer support team for assistance with returns, replacements, or refunds.