Returns & Warranties
Your peace of mind is our priority
We offer a 30-day return window from the date of delivery. Products must be in original condition with all packaging and accessories included.
Items must be unused, in original packaging, and include all accessories. The product serial number must match our records. Cameras with signs of installation or outdoor use cannot be returned.
Step 1: Contact our support team with your order number.
Step 2: Receive your return authorization and shipping label.
Step 3: Pack the item securely and ship within 7 days.
Step 4: Track your return and await confirmation.
Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.
Custom-configured systems, opened software licenses, and products damaged due to misuse are non-returnable. Sale and clearance items are final sale unless defective.
All Fsmart security cameras come with a 12-month manufacturer warranty from the date of purchase. This covers defects in materials and workmanship under normal use.
The warranty covers manufacturing defects, hardware component failures, and software malfunctions. We will repair or replace defective units at no charge during the warranty period.
Physical damage from drops or impacts, water damage beyond the stated IP rating, damage from power surges, unauthorized modifications, and normal wear and tear are not covered.
Contact our support team with your proof of purchase and description of the issue. Our technicians will diagnose the problem and provide a warranty claim number if approved. We'll arrange pickup or provide a prepaid shipping label.
Yes, we offer extended warranty plans up to 3 years. Extended warranties include priority support, advanced replacement, and coverage for accidental damage. Contact us for pricing and details.