VOLUNTARY RECALL NOTICE — Please read the following information carefully.
Voluntary Recall
Issued: July 10, 2025
📦 Affected Products
| Product Name | Model No. | Affected Date Range |
|---|---|---|
| Smart Security Camera | FSM-CAM-200 | Jan 2025 – Jun 2026 |
⚠️ Reason for Recall
We have identified a potential issue with the firmware that may affect device stability under certain conditions.
🔴 Potential Risks
In rare cases, the device may overheat or lose connectivity. No injuries have been reported.
✅ What You Should Do
- Stop using the affected product immediately.
- Check your model number against the list above.
- Contact us via email or phone to arrange a free replacement or refund.
- Do not dispose of the product — we will arrange return shipping.
❓ Frequently Asked Questions
How do I know if my product is affected?
Check the model number on the bottom of your device and compare it to the list above.
Will I receive a full refund?
Yes. You may choose between a full refund or a free replacement unit.
How long will the process take?
We aim to process all recall requests within 5–7 business days.
📞 Contact Us